Returns & Exchanges
At Free Soul, we want you to feel as good as you look, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Your peace of mind is our priority, ensuring every piece you keep truly resonates with your unique style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Refund
Hand your package to any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing